Copperstone #3207 - 2 Bedroom + Den

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a comfortable and relaxing stay at Copperstone. It’s great to know you enjoyed the mountain views, spacious accommodations, convenient location, and the thoughtful amenities provided. We truly appreciate your kind words and are delighted that you would consider staying with us again. We look forward to welcoming you and your family back!

Thank you for sharing your feedback. We are deeply sorry and embarrassed that the condo fell so far short of your expectations. Arriving to damaged furniture, dingy towels, and dirty patio chairs is completely unacceptable. We will address this with our local team to improve these items and ensure our listing description is accurate. We appreciate your honest review and apologize for this disappointing experience.

Thank you for taking the time to share your feedback. We’re glad you enjoyed the location, but we’re sorry to hear that other aspects of your stay did not meet your expectations. We appreciate your comments regarding the hot tub, check-in process, supplies, and furniture condition, and we’ll share them with our team for review and improvement. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.

Thank you for sharing your feedback. We're glad the listing met your expectations, but we're sorry to hear about the issues you experienced with the couch, stove, cleanliness, and air conditioning. We appreciate you bringing these concerns to our attention and will share them with our local team for review. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

Thank you for taking the time to share such detailed feedback. We’re glad to hear you appreciated the property itself and had a positive interaction with our front desk team member—your kind words will be shared with her. We’re very sorry, however, that several aspects of your stay caused frustration. Clear communication and easy-to-follow instructions for in-unit features such as door locks, TV, fireplace, and heating are important for a comfortable guest experience. Your comments will be shared with our team so we can improve our arrival information and instructions. We also regret that the condition of some furnishings and outdoor seating did not meet expectations. Your feedback regarding the sofa, patio furniture, and overall maintenance has been noted and will be reviewed with our property management team for follow-up. Regarding garbage disposal, we understand your concerns and will reassess how this is communicated to ensure it is clearer and more convenient for guests. We truly appreciate you bringing these points to our attention, as they help us improve the overall guest experience. We hope to have the opportunity to provide you with a much smoother stay in the future.

Thank you for your feedback, Matthew. We’re very sorry to hear about the issues with cleanliness and the inconvenience during your stay. This is not the standard we aim for, and we’ve shared your comments with our team for review. We appreciate your kind words about our staff’s efforts and regret that your experience was not better.

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Thank you for the lovely review! We are so glad that your group of six (and your pets!) enjoyed the spacious room and our quiet location just outside of Canmore. It’s great to hear that the amenities added to your mountain getaway. I also want to thank you for your honest feedback regarding the beds and the shower drainage. We take these maintenance notes seriously and have shared them with our housekeeping and facilities teams to ensure those updates are addressed. We want every guest to have a restful night's sleep, and your input helps us improve. We hope to welcome you and your group back again soon!

Thank you for sharing such detailed feedback. We're glad to hear the unit was clean, spacious, and comfortable for your group, but we're very sorry about the issues you experienced during this stay. The out-of-order hot tub, broken microwave, TV connection trouble, and missing shower products are not the experience we aim to provide. We appreciate your understanding and your kind words about our management team, and we’ll make sure these concerns are addressed promptly. We’re grateful that you’ve enjoyed staying with us in the past, and we hope your next visit is back to the standard you expect and deserve.

We're so pleased everything met your expectations and we'd love to welcome you back when you find yourself in the Canmore area again!

Thank you for sharing your rating of your recent stay with us at our accommodations! Our team at Copperstone Resort, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

We are so pleased to learn that you enjoyed your overall stay, Brooke, and we hope to welcome the opportunity to host you again in a very near future!

Merci pour votre commentaire, Louise. Nous sommes ravis que vous ayez passé un agréable séjour et que tout le reste ait été parfait ! Nous vous remercions d'avoir signalé le problème du nombre de plats. Nous comprenons parfaitement l'importance d'avoir suffisamment de produits de base. Nous informerons notre équipe afin qu'elle puisse s'assurer que la cuisine soit bien approvisionnée pour les futurs clients. Merci d'avoir choisi le Copperstone Resort et au plaisir de vous accueillir à nouveau !

Thank you, Tejaskumar! We appreciate the 10/10 rating and are so glad you enjoyed your stay. We’d be happy to host you again anytime!

Thank you for your rating, Mitchell! We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Thank you for your review, Azim. We're glad the space was comfortable and spacious for your group. We’re sorry to hear about the stained duvet, limited towels, and the inconvenience of the office hours and lack of cleaning services. Your feedback is important and will be shared with the property team to help improve future guest experiences.

We are so pleased to learn that you enjoyed your overall stay, Stephanie, and we hope to welcome the opportunity to host you again in a very near future!

We are so pleased to learn that you enjoyed your overall stay, Melissa, and we hope to welcome the opportunity to host you again in a very near future!

Thank you for taking the time to share your experience with us during your stay at our accommodations, Ryan! The happiness of our guests means everything to us, and we look forward to hosting you again in the future!

We appreciate your feedback, Kirby. We regret to learn that your recent stay did not meet your expectations due to cleaning concerns. Please be assured that we will address this matter with our team to prevent similar issues for our future guests. We hope to have the opportunity to welcome you back in the future.

Thank you for your feedback, Nicolas! We are glad to hear that your stay went well. We look forward to hosting you again in the future.

Thank you for sharing your rating of your recent stay with us at our accommodations, Matt! Our team at Copperstone Resort, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

Thank you for sharing your experience, Geoff! We're glad to hear that Copperstone Resorts quickly addressed any issues you had and made it right. It’s wonderful to know that you’ve enjoyed your stays over the past few years, and we truly appreciate your recommendation. We look forward to hosting you again!

Thank you for taking the time to share your experience with us during your stay at our accommodation, Marilyn! The happiness of our guests means everything to us, and we look forward to hosting you again in the future!

Thank you for sharing your rating of your recent stay with us at our accommodation, Shawn! Our team at Copperstone Resort, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!