OUR BOOKING POLICY
To avoid any misunderstanding, please take a moment to note our policies
The Copperstone Resort Hotel values your privacy. We want you to be confident while using this site to make your online reservations.
We are very much aware of your concerns about the privacy of your information. So we have no desire or intent to infringe on your privacy and we will not provide your personal information to anyone else.
When you submit your personal information, such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you at our site.
CHECK-IN INSTRUCTIONS:
Front Desk: 250 2nd Ave., Dead Mans Flats, AB T1W 2W4 / open from 12pm to 10pm
Check In: 4 PM
Check Out: 11 AM
DEPOSIT
Standard Season
A 50% deposit is due at time of reservation and the remaining balance is due 7 days prior to arrival
Jun 15, 2023 - Sep 15, 2023
A 50% deposit is due at time of reservation and the remaining balance is due 14 days prior to arrival
Holidays
Feb 16, 2024 - Feb 24, 2024, Dec 22, 2023 - Jan 4, 2024
A 50% deposit is due at time of reservation and the remaining balance is due 30 days prior to arrival
Full payment of any activities (ski lift tickets, golf, massages, etc.) is due at the time of booking.
Cancellation, change or no-show
**Note: Travel insurance is highly recommended to cover any unforeseen events.
Standard Season
To receive a refund on an existing reservation the guest must cancel 7 days or more prior to arrival. For qualifying reservations guest will receive a full refund. If reservation is canceled within 7 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
Peak Season
To receive a refund on an existing reservation the guest must cancel 14 days or more prior to arrival. For qualifying reservations guest will receive a full refund. If reservation is canceled within 14 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
Holidays
To receive a refund on an existing reservation the guest must cancel 30 days or more prior to arrival. For qualifying reservations guest will receive a full refund. If reservation is canceled within 30 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
PARKING:
Each reservation has one free parking space with pass provided at check in. Additional vehicles may also get parking passes at the cost of 15$ per day. Any passes not returned to front desk on check out will be charged 150$.
Guarantee Policy:
All reservations require a guarantee by valid credit card at time of booking
Peace of Mind Program:
The Reservation Fee charged on your booking includes the Peace of Mind (POM) damage coverage program. POM provides up to $3,000 of coverage against accidental damage to the unit or its contents during your stay. You are encouraged, but not required, to report any accidents so they can be addressed quickly. Damage that exceeds $3,000 in value or is related to carelessness, vandalism, intentional misuse of the property, or illegal activities is not covered by the Peace of Mind program. Such costs will be your responsibility and will be charged against the credit card on file with your reservation.
DISCLAIMER
Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Copperstone Resort reserves the right to relocate the guests to another unit of equivalent or superior quality.
Specific bedding requests and views etc. are on a request basis and are not guaranteed. We will do our best to accommodate all guest requests.
*Please note, that each Coppertstone Resort unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the first night or two of a guest’s stay, will be supplied.