Our Booking Policy

To avoid any misunderstanding, please take a moment to note our policies

The Copperstone Resort Hotel values your privacy. We want you to be confident while using this site to make your online reservations.

We are very much aware of your concerns about the privacy of your information. So we have no desire or intent to infringe on your privacy and we will not provide your personal information to anyone else.

When you submit your personal information, such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you at our site.

CHECK-IN INSTRUCTIONS:

Front Desk: 250 2nd Ave., Dead Mans Flats, AB T1W 2W4
Check In: 4 PM
Check Out: 11 AM


Deposit

Deposit in the amount of the total stay will be processed 7 days prior to arrival for standard season and 30 days prior to arrival for peak season.

Full payment of any activities (ski lift tickets, golf, massages, etc.) is due at the time of booking.

Cancellation, change or no-show

**Note: Travel insurance is highly recommended to cover any unforeseen events.

 Standard season (May 1,2021 - December 18,2021; January 3,2022- February 17,2022; February 27 - April 30, 2022)

 To receive a refund on an existing reservation the guest must cancel 7 days or more prior to arrival. For qualifying reservations guest will receive a full refund. If reservation is canceled within 7 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.

 
Peak Season (December 19, 2021 - January 2, 2022; February 18, 2022- February 26, 2022)

To receive a refund on an existing reservation the guest must cancel 30 days or more prior to arrival. For qualifying reservations guest will receive a full refund . If reservation is canceled within 30 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.

COVID-19 Exception
If due to a ski resort closure (winter only), province/state travel ban or border closure affecting your reserved travel dates we will provide a 1-year monetary credit (from the time of your original departure date) good for a future stay in any of our properties. Guest will need to call Copperstone Resort directly at 1-866-571-0303 to redeem credit and schedule a new reservation. New reservations will be subject to availability, nightly rate and minimum length of stay requirements. Please note no credit extensions or refunds of unused credit will be issued.


Guarantee Policy:

All reservations require a guarantee by valid credit card at time of booking.


Disclaimer

Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Copperstone Resort reserves the right to relocate the guests to another unit of equivalent or superior quality.

Specific bedding requests and views etc. are on a request basis and are not guaranteed. We will do our best to accommodate all guest requests.

*Please note, that each Coppertstone Resort unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the first night or two of a guest’s stay, will be supplied.


Front Desk Support
Mountain Time Zone

250 2nd Ave., Dead Mans Flats, AB T1W 2W4
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