Not a value for money and we won't stay here again | Location Property build | We paid $4,635 for 4 days and it was NOT worth it. The hot tub was closed for maintenance We had to remind the reception few times for salt, coffee, tea bags, and garbage bags Living room couches leather were torn Check in was also not very smooth with no clear markings

Property response

Thank you for taking the time to share your feedback. We’re glad you enjoyed the location, but we’re sorry to hear that other aspects of your stay did not meet your expectations. We appreciate your comments regarding the hot tub, check-in process, supplies, and furniture condition, and we’ll share them with our team for review and improvement. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.

The listing was as described but we did run into some problems. The leather couch had some tears and rips in several locations. The front burners to the stove were not working and there were some areas in the rooms that were not cleaned. The a/c was barely working and the rooms was hot.

Property response

Thank you for sharing your feedback. We're glad the listing met your expectations, but we're sorry to hear about the issues you experienced with the couch, stove, cleanliness, and air conditioning. We appreciate you bringing these concerns to our attention and will share them with our local team for review. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.

The property was beautiful however there were things we experienced that could easily be remedied : 1) communication with your front desk is essential, provide a phone number 2) instructions for so many things is definitely needed such as how to operate the locks on the door, how to operate the TV, fireplace and most importantly how to use the furnace. It’s very frustrating having to take the time to figure all this out. We’re there to relax and enjoy - not figure out how everything works! 3) the couch where we were staying was leather I think and it was extremely worn plus had huge holes & tears in it. Not impressed! 4) the patio furniture was old and very worn as well. We could see the unit right beside us was much newer and looked so much nicer! 5) emptying our own garbage is ridiculous, that should be the cleaning crews job, not ours !!!!! We tried but couldn’t even find the proper place to dispose of the garbage! We really appreciated and liked the person we had to deal with at the front desk, she was awesome!

Property response

Thank you for taking the time to share such detailed feedback. We’re glad to hear you appreciated the property itself and had a positive interaction with our front desk team member—your kind words will be shared with her. We’re very sorry, however, that several aspects of your stay caused frustration. Clear communication and easy-to-follow instructions for in-unit features such as door locks, TV, fireplace, and heating are important for a comfortable guest experience. Your comments will be shared with our team so we can improve our arrival information and instructions. We also regret that the condition of some furnishings and outdoor seating did not meet expectations. Your feedback regarding the sofa, patio furniture, and overall maintenance has been noted and will be reviewed with our property management team for follow-up. Regarding garbage disposal, we understand your concerns and will reassess how this is communicated to ensure it is clearer and more convenient for guests. We truly appreciate you bringing these points to our attention, as they help us improve the overall guest experience. We hope to have the opportunity to provide you with a much smoother stay in the future.

The room we booked had tears on the couch, hair on the sheets in the bed, filthy and not ready for occupancy. The staff was helpful in making another room work but than cable in the building we were moved to was out and we were not informed about it. The list goes on and the only redeeming part of the trip was how the staff tried their best to make it work

Property response

Thank you for your feedback, Matthew. We’re very sorry to hear about the issues with cleanliness and the inconvenience during your stay. This is not the standard we aim for, and we’ve shared your comments with our team for review. We appreciate your kind words about our staff’s efforts and regret that your experience was not better.

Property response

Thank you for sharing your rating of your recent stay. We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

Only 7 minutes to Canmore and great for pets! Our room was clean and very spacious for a group of 6, it was very quiet and the amenities are great! Only negative was the upstairs showers don’t drain, and the beds are old and creaky/too soft with flat hard pillows. Could use a few updates to the bedding and towels but other than that everything was great and made for a fun mountain getaway!

Property response

Thank you for the lovely review! We are so glad that your group of six (and your pets!) enjoyed the spacious room and our quiet location just outside of Canmore. It’s great to hear that the amenities added to your mountain getaway. I also want to thank you for your honest feedback regarding the beds and the shower drainage. We take these maintenance notes seriously and have shared them with our housekeeping and facilities teams to ensure those updates are addressed. We want every guest to have a restful night's sleep, and your input helps us improve. We hope to welcome you and your group back again soon!

I booked this spot for myself and 6 other friends to stay after a backpacking trip in the mountains for the hottub. We get checked in and were informed that the hottub is out of order. Just happened to be unfortunate timing on that regard, the management was very nice about that situation. In the unit itself, the microwave was broken, the TV didn’t work properly (couldn’t connect the wifi to the tv to watch a movie together) and the showers didn’t have any shampoo or body wash in the despensers… just conditioner was filled. The bedding was clean, bathrooms were clean and the kitchen was nice though, lots of seating area and space for 7 of us with all of our backpacking gear. Honestly I’ve stayed in this resort more than once, and have loved it in the past and this time it was only okay. I will still consider to stay here again

Property response

Thank you for sharing such detailed feedback. We're glad to hear the unit was clean, spacious, and comfortable for your group, but we're very sorry about the issues you experienced during this stay. The out-of-order hot tub, broken microwave, TV connection trouble, and missing shower products are not the experience we aim to provide. We appreciate your understanding and your kind words about our management team, and we’ll make sure these concerns are addressed promptly. We’re grateful that you’ve enjoyed staying with us in the past, and we hope your next visit is back to the standard you expect and deserve.

Perfect vacation with family in haven like place. love the place.

Property response

We're so pleased everything met your expectations and we'd love to welcome you back when you find yourself in the Canmore area again!

Property response

Thank you for sharing your rating of your recent stay with us at our accommodations! Our team at Copperstone Resort, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

Great place and affordable!

Property response

We are so pleased to learn that you enjoyed your overall stay, Brooke, and we hope to welcome the opportunity to host you again in a very near future!

On aurait apprécié avoir de la vaisselle supplémentaire car on était 7 et il y en avait pour 4 seulement. Tout le reste était parfait et nous avons passé un agréable séjour

Property response

Merci pour votre commentaire, Louise. Nous sommes ravis que vous ayez passé un agréable séjour et que tout le reste ait été parfait ! Nous vous remercions d'avoir signalé le problème du nombre de plats. Nous comprenons parfaitement l'importance d'avoir suffisamment de produits de base. Nous informerons notre équipe afin qu'elle puisse s'assurer que la cuisine soit bien approvisionnée pour les futurs clients. Merci d'avoir choisi le Copperstone Resort et au plaisir de vous accueillir à nouveau !

Property response

Thank you, Tejaskumar! We appreciate the 10/10 rating and are so glad you enjoyed your stay. We’d be happy to host you again anytime!

Property response

Thank you for your rating, Mitchell! We always welcome constructive feedback and would love to hear any further ideas you may have. We look forward to hosting you again in the future!

The place was comfortable and big to accommodate our group of 6 adults howevet duvet was badly stained, property didnt offer enough towels for 6, office hours wete limiting so difficult to be at site till 12 noon when office opened as we left daily early morning. You need to take garbage out and no cleaning swrvices are offered

Property response

Thank you for your review, Azim. We're glad the space was comfortable and spacious for your group. We’re sorry to hear about the stained duvet, limited towels, and the inconvenience of the office hours and lack of cleaning services. Your feedback is important and will be shared with the property team to help improve future guest experiences.

Property response

We are so pleased to learn that you enjoyed your overall stay, Stephanie, and we hope to welcome the opportunity to host you again in a very near future!

Property response

We are so pleased to learn that you enjoyed your overall stay, Melissa, and we hope to welcome the opportunity to host you again in a very near future!

Very nice and helpful staff. Thank you

Property response

Thank you for taking the time to share your experience with us during your stay at our accommodations, Ryan! The happiness of our guests means everything to us, and we look forward to hosting you again in the future!

We have stayed here before, but this time we felt the condo was not very clean. We spent time sweeping and wiping down areas before we settled in room, and swept areas during stay. I don’t think furniture has been moved or cleaned in a while.

Property response

We appreciate your feedback, Kirby. We regret to learn that your recent stay did not meet your expectations due to cleaning concerns. Please be assured that we will address this matter with our team to prevent similar issues for our future guests. We hope to have the opportunity to welcome you back in the future.

Great for families.

Property response

Thank you for your feedback, Nicolas! We are glad to hear that your stay went well. We look forward to hosting you again in the future.

Property response

Thank you for sharing your rating of your recent stay with us at our accommodations, Matt! Our team at Copperstone Resort, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

When we originally arrived we had some issues with our unit. Copperstone Resorts stepped up right away and made it right. I wouldn’t hesitate to recommend this facility. This is the third year that we have stayed there.

Property response

Thank you for sharing your experience, Geoff! We're glad to hear that Copperstone Resorts quickly addressed any issues you had and made it right. It’s wonderful to know that you’ve enjoyed your stays over the past few years, and we truly appreciate your recommendation. We look forward to hosting you again!

Property response

Thank you for taking the time to share your experience with us during your stay at our accommodation, Marilyn! The happiness of our guests means everything to us, and we look forward to hosting you again in the future!

Property response

Thank you for sharing your rating of your recent stay with us at our accommodation, Shawn! Our team at Copperstone Resort, appreciates that you took the time to provide feedback! We are always striving to improve and offer our best services. We would love to receive some additional feedback from you in order to get a better understanding of what could have been improved so that we can continue making progress!

The property offers great value for the accomodations. However, we did not know that was not a bathroom on the main floor and we had someone with limited mobility.

Property response

Hello Gordon, thank you for taking the time to leave us such a great review. We apologize for the inconvenience it has caused during your stay with us. Should you have questions or need assistance in the future.Please don’t hesitate to contact us directly. We’re hopeful for another opportunity to serve you better in the future.

Property response

We would like to thank you for taking the time to share your review with us, Kenny. We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'd appreciate the opportunity to learn more about what went wrong so we can address any issues. We hope you’ll visit us again soon!

Copperstone #3207 - 2 Bedroom + Den

August 2026

September 2026

Bathroom

Bedroom and laundry

Entertainment

Heating and cooling

Home safety

Internet and Office

Kitchen

Outdoor and garden

Parking and facilities

Tariq Gee

Ileana T.

Alyss D.

Matthew M.

Darin L.

Torri K.

Kate P.

Kunjan P.

Philip K.

Brooke N.

Louise L.

Tejaskumar S.

Mitchell H.

Azim V.

Stephanie P.

Zbigniew G.

Ryan S.

Kirby G.

Nicolas P.

Matt M.

Geoff S.

Marilyn N.

shawn M.

Gordon C.

Kenny K.

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